Question 1

Do you accommodate passengers with reduced mobility?

Accepted Answer

Wheelchair-adapted vehicles can be requested. Tell us the passenger and chair requirements so availability, vehicle configuration and any applicable conditions can be confirmed.

Question 2

Can you arrange day trips from Madrid?

Accepted Answer

Of course. Toledo, Segovia, Valladolid (Peñafiel) and beyond — we plan the route around you.

Question 3

Do you offer translators or guides?

Accepted Answer

Language support, translator accompaniment and local guides can be requested. Availability and any fee are confirmed for the specific booking.

Question 4

Can you build personalised multi-day trips around Spain?

Accepted Answer

We arrange transport and planned stops for multi-day itineraries. Any additional coordination requested is confirmed in the proposal.

Question 5

What additional coordination can I request?

Accepted Answer

Tell us if your journey involves restaurants, hotels, property viewings or private events. We will confirm which coordination can be included in the proposal.

Question 6

How can I pay?

Accepted Answer

Cash, Bizum, or a secure Stripe payment link we send by WhatsApp or email so you can pay by card.

Question 7

Are your vehicles safe and monitored?

Accepted Answer

Yes. Every vehicle is fitted with GPS tracking and live cameras for passenger security. All drivers hold the official Madrid taxi permit and have passed the background checks and vetting required under the Ordenanza Reguladora del Taxi de Madrid.

Question 8

What if I lost something in the car?

Accepted Answer

If you've left something behind, contact us straight away on WhatsApp and we'll do everything possible to recover it. The sooner you reach out, the easier it is to locate your item.

أسئلة شائعة

هل خدمتكم مناسبة لذوي الهمم؟

هل يمكن ترتيب رحلات يومية خارج مدريد؟

هل توفّرون مترجمًا أو مرشدًا سياحيًا؟

هل يمكنكم تصميم برنامج سياحي خاص بنا في إسبانيا؟

ما الذي تشمله خدمات الكونسيرج لديكم؟

ما هي وسائل الدفع المتاحة؟

هل سياراتكم آمنة ومجهّزة بمراقبة؟

ماذا لو نسيت شيئًا في السيارة؟