Question 1

Do you accommodate passengers with reduced mobility?

Accepted Answer

Yes. Our drivers are trained and our vans are fully adapted for passengers with reduced mobility, including wheelchair access.

Question 2

Can you arrange day trips from Madrid?

Accepted Answer

Of course. Toledo, Segovia, Valladolid (Peñafiel) and beyond — we plan the route around you.

Question 3

Do you offer translators or guides?

Accepted Answer

Yes. On request, any service can be accompanied by an Arabic, English or Mandarin translator, and we can arrange certified local guides.

Question 4

Can you build personalised multi-day trips around Spain?

Accepted Answer

We design bespoke multi-day itineraries with transport, stops, dining and accommodation.

Question 5

What concierge services do you offer?

Accepted Answer

Restaurant and hotel reservations, real estate viewings and agent contact, club and private event bookings.

Question 6

How can I pay?

Accepted Answer

Cash, Bizum, or a secure Stripe payment link we send by WhatsApp or email so you can pay by card.

Question 7

Are your vehicles safe and monitored?

Accepted Answer

Yes. Every vehicle is fitted with GPS tracking and live cameras for passenger security. All drivers hold the official Madrid taxi permit and have passed the background checks and vetting required under the Ordenanza Reguladora del Taxi de Madrid.

Question 8

What if I lost something in the car?

Accepted Answer

If you've left something behind, contact us straight away on WhatsApp and we'll do everything possible to recover it. The sooner you reach out, the easier it is to locate your item.

Frequently asked